WGU Student Mentors serve a critical advising and support role for student success. Student mentors do not teach courses, rather, they are their students’ primary source of information about academic program operation, and about the policies and procedures of the university. Student mentors counsel their assigned students in understanding expectations and overcoming obstacles to ensure success. The student mentor is responsible for providing highly engaged, student centered support to a caseload of undergraduate or graduate students. Student mentoring requires significant contact via phone but also includes email, web camera interaction, and the potential for instant messaging and alternate forms of connection.
WGU offers a competency based model supported by student mentors who work online from home. Intense work!